Existing Customers

Our Commitment to You

Treating Customers Fairly

Mallard Finance is committed to treating all customers fairly and this commitment is central to our corporate culture. In the implementation of this we take care when dealing with all customers to keep matters simple, personal, open and professional. If you wish to make a complaint about the service you have received, please send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 01206 243 100.

To see a copy of our company's policy on treating customers fairly, please click here.

Are you having trouble paying for your car?

We understand that some of our customers face financial difficulties which are not their fault and that people’s circumstances can sometimes change for the worse.

If you find yourself in this position we will work with you to arrive at a solution. It’s important that you let us know about problems as soon as possible as we can only help you if we know that there is a problem.

If you would like to talk to an independent third party about any financial problems you may find the websites below helpful:

Money Advice Service

National debt Line

Making a Complaint

We are committed to ensuring that all customers are very satisfied with the service we provide. If you have a query or a complaint, please get in touch with us on 01206 243 100 as soon as possible and we will do everything we can to assist you.

In the event that you are not satisfied with our service, you are free to pursue your complaint with the Financial Ombudsman Service but we do ask that you give us the chance to address your complaint first.

You can call the Financial Ombudsman on 0800 023 4 567 or email them on This email address is being protected from spambots. You need JavaScript enabled to view it.