Debt Help


Supporting our customers through financial difficulty

At Mallard Finance, we do everything that we can to support our customers through financial difficulty.

If you're finding it difficult to make your vehicle finance payments now, or concerned about making them in the future, we’re here to support you. The sooner you let us know, the quicker we can help get you back on track.

Please call us on 01206 243100, or email us on We’re here from 9am to 5.30pm Monday to Friday.

Do you need independent help and advice?

There are many organisations that can help you with your money worries including free debt advice services.

Most 0800 phone numbers are free to call from UK landlines and mobiles.

Money Helper

A free service provided by the Money and Pensions Service delivering impartial guidance that's backed by government.
Go to Money Helper or call 0800 138 7777. Lines are open Monday-Friday 8am—6pm.

National Debtline

Free and independent advice over the phone and online.
Go to National Debtline or call 0800 800 4000. Lines open Monday to Friday 9am to 8pm, and Saturday 9.30am to 1pm.

Citizens Advice Bureau

Network of independent charities offering confidential advice online, over the phone, and in person, for free.
Go to Citizens Advice Bureau or call 0800 144 8848. If you’re in Wales, call 0800 702 2020. Lines are open Monday-Friday 9am—5pm.

StepChange Debt Charity

Get free debt advice online or by phone 24/7.
Go to StepChange or call 0800 138 111. Lines are open Monday-Friday 8am—8pm and Saturday 8am to 4pm.

Pay Plan

A family-owned company providing free, simple debt advice backed by unions, employers, banks and debt advice groups.
Go to Pay Plan or call 0800 280 2816. Lines are open Monday-Friday 8am—8pm and Saturday 9am to 3pm.

Hub of Hope

A mental health support database provided by the national mental health charity, Chasing the Stigma.
Go to Hub of Hope or download on the App Store or Google Play Store