Thank you for considering Mallard Finance to help you to purchase your new vehicle. We have provided a summary of Frequently Asked Questions below but if you require further information, please call the office on 01206 243 100 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Our Commitment to You

Treating Customers Fairly

Mallard Finance is committed to treating all customers fairly and this commitment is central to our corporate culture. All of our staff are thoroughly trained and consistently deliver an excellent level of customer services. We take care when dealing with all customers to keep matters simple, personal, open and professional. To see a copy of our company’s policy on treating customers fairly please click here.

Responsible Lending

It is essential to us that all credit provided meets the needs of the customer concerned and is sensibly within their budget cost. We take considerable care to make sure that we only lend money to customers who can afford to repay it. We are members of the Consumer Credit Trade Association and adhere to their code of practice. Further details can be found at http://www.ccta.co.uk/content/ccta_code.aspx. 

Data Protection

We know that security and privacy are essential. Key parts of our website are securely protected and data sent is encrypted.

Information collected is restricted to what is necessary for us to consider the proposal made and considerable effort is made to ensure accuracy. Information is collected lawfully and in accordance with the Data Protection Act. Any personal data that is saved is stored securely with security systems preventing unauthorised access. Any personal data is always treated confidentially.

The information you give us will be used by Mallard Leasing Limited and may be passed to other organisations to inform you by letter, telephone or email of other products which may interest you. You will be able to tell us if you do not wish us to do this. We also exchange information with other approved organisations for underwriting and fraud prevention purposes. However, we will only reveal your personal data to third parties if it is necessary for the performance of your agreement with us, you have given your consent, or it is required or permitted by law.

IMPORTANT - Data Protection Act - USE OF YOUR INFORMATION:

In considering your application we may conduct a search of your records held with one or more credit reference agencies, who will add to their records details of our search and your application, which may be seen by other organisations that make searches. This record may also be shared with other organisations and used by them to help make decisions about credit for you and members of your family, trace debtors, recover debt or prevent money laundering and fraud. For your security and to help improve our service to you, all telephone calls are recorded. Access to these recordings is restricted.