Refunds will be given in the event of a payment being made in error or if an overpayment has been on your account. If you believe a refund should be provided then please send written (email, letter or fax) confirmation within 7 days of making your payment. This communication must include your Full Name and Address, Mallard Account Number, Vehicle Registration, WorldPay Transaction Number, Payment Amount, Payment Type and reason for the refund request. Refund requests can be sent to:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Post: Mallard Finance, Malting Park, West Bergholt, Colchester, Essex, CO6 3TJ
Fax: 01206 243101

If you wish to discuss a refund request in more detail then please call us on 01206 243 100